£10 off orders £40+ with the code WOW10 ☆ FREE UK POSTAGE ON ORDERS £30+ ☆

Q&AS

 

ABOUT THE BOW BOUTIQUE
The Bow Boutique is family run by two sisters, Tanya and Laura who love to make pretty headbands for their little girls, Brooke and Emme. The Bow Boutique was set up in 2013. We recently attended The Baby and Toddler Show in Manchester which was amazing and we got to meet alot of our old and new customers with over 10,832 people attending the show over the 3 days.
 If you need any help with anything please contact us either though our Facebook page ( link is in the 'blog tab' ), tweet us ( @thebowboutique ), instagram @thebowboutique1 or email us at thebowboutique@outlook.com and we will get back to you asap. 

COMPANY NAME 
THE BOW BOUTIQUE

REGISTERED ADDRESS 
165 HEALDFIELD ROAD WF10 4SS

CONTACT EMAIL
THEBOWBOUTIQUE@OUTLOOK.COM 

FAQ's
OUR CURRENT OFFERS
♡£10 off plus a free bow with your next surprise box with the code surprise10. If you have more than one child or to give as a gift and would like 2 boxes you can use the code surprise20 for £20 off plus 2 free bows.

How long does delivery take?

All the items on our website are handmade by us, just for you! It can take up to 10 working days (Working days Monday-Friday) for your item do be dispatched during busy periods. **We are currently under our standard turnaround time at the moment so orders are being dispatched within 2-7 working days**- as soon as your order is ready to go we will send you over an email letting you know. 

Once posted it should reach you within 1-3 days on 1st class orders to the UK and 3-10 Ireland. This can vary depending on time of year. 

 SHIPPING TO IRELAND HAS BEEN TEMPORARILY TURNED OFF. 

** We have noticed more Ireland customers using AdressPal to have their orders shipped over to Ireland while we are unable to send. I will attach the link to the AddressPal website incase you are interested and want to have your bows sent. 

 

This disruption is being caused by the implementation of new import controls once items reach Ireland. 

International orders may take slightly longer.

 We aim to get your items out to you as fast as possible but we put 100% into making each item to make sure it is perfect for you. 

PLEASE BE AWARE THERE ARE NOW CHANGES SHIPPING BECAUSE OF BREXIT

Countries within the EU

Brexit means that as of 1st July 2021 it is so much harder to ship from the UK to countries within the EU. There is a new rule that means all orders under £135 (around150 euro) have some new VAT rules.

International Duties

All international orders are subject to their own countries import rules.  You may be charged VAT or Sales Tax, Import Duty and/or a handling fee. You can look at your countries governments rules to find out more about this.  

PLEASE NOTE: if you refuse to pay these charges then the shipper may decide to destroy the parcel instead of return it to sender,  we will not be responsible for any import charges nor any destroyed parcels,  import duty and fees is purely the responsibility of the purchaser. 

 

How much is postage? 
Standard £2.50
UK postage for 2nd class/48 tracked is £4.50. Please note that is is not a quicker delivery. As items are hand made to order we do need time to make up
your order. Once your order is ready it is then dispatched using the 48 tracked service.
Postage to ROI is currently £9.95 tracked. - 
World wide is £10 and £16 recorded. 
*On occasion we do offer free uk postage, this is activated when your order reaches £5. To know when free postage is available you can sign up to our emails to be the first to know. Information will also be on our Facebook/Instagram and on the header of our website. 

In the run up to Christmas will be offering tracked to the uk from 1st September. 

*We hold proof of each item posted. The Bow Boutique cannot be held responsible for loss of any item once in the hands of the Royal Mail. We will do our best to help track down your package.

 

I need an item for a special occasion , can I still order in time?
We are more than happy to help get a package to your for a special occasion. If you need your item asap (under 10 days) please pop us a quick email (thebowboutiuqe@outlook.com) to confirm we have the time & materials available to get your order to you. If you have an upcoming event that is more than 10 days away you can leave a note at checkout with the date you need it by and we will do our best to have it to you in time.

What size should you order?
If you let us know your childs age in the notes at check out we can make sure you have the perfect size.

 

 What fabrics do you have available? 

We use 100% wool felt, glitter fabric, ribbon, faux leather,linen and cotton. 

What clips/headbands do you use?

We use lined crocodile clips on most of our items. We also use gold snappy clips on selected items, these also come in two sizes depending on the thickness of hair. Our smaller flower clips are also available on small gold alligator clips which have a fantastic grip for fine hair.

For our headbands we use soft elastic which is very soft and stretchy on babies heads. We have this available in normal size and a skinny band. Nylon bands are also available which are soft and stretchy.

 

I have found a bow headband I like but I would like it as a clip, is this possible? 

Yes of course, Any item on the website can be made as a clip or headband. If you can't find the item you like as a clip/headband you can order the one you like and leave us a note at check out that you would like it as a headband/clip instead and we will make that up for you :)

Do you sell newborn headbands?
Yes we do :) all our bows are handmade to order so they can be made for any age. Use pop your little ones age at check out and we will make sure you have right size. 

SHIPPING & DELIVERY

Everything on our website is handmade to order.

Please allow up to 3-14business days until items are dispatched. If you need your order for a set date please contact us, we always do our best to help you have your items in time for a special occasion. Please allow a further 1-3 days for delivery in the UK. International orders may take up to 4 weeks.  During our busy periods our turnaround time may take up to 14 days. All orders are beautiful packaged in boxes and sent first class with proof of postage obtained.

The Bow Boutique is not responsible for any lost mail or delays caused by the mail service. Once your item is posted it is with the Royal Mail and out of The Bow Boutique's control. All orders will be posted to the address given at time of payment. The Bow Boutique cannot be held responsible for sending to the wrong address given. Please be aware that you are responsible for any import fees, duties, declared value fees or taxes based on you individual countries specific import laws. By purchasing you are agreeing to these terms.

RETURNS

Returns will only be accepted if the item is damaged and returned unused in original packaging within 14 days. All custom orders are non returnable unless an error has been made with your order. Return shipping is at the expense of the buyer for refunds and exchanges. Refunds will not be given if an order is not received in time for purpose if it has been posted within time frames stated above. Please Email thebowboutique@outlook.com with any questions.

SAFETY

Please use all headbands and clips with adult supervision. DO NOT leave your child unattended while wearing any headband or clip as some may contain small parts which maybe pulled of and cause chocking. Do not let your child nap wearing hair accessories. You assume any and full responsibility for the safety of your child.