THE BOW BOUTIQUE
165 HEALDFIELD ROAD WF10 4SS
How long does delivery take?
All the items on our website are handmade by us, just for you! It can take up to 10 working days (Working days Monday-Friday) for your item do be dispatched. **We are currently under our standard turnaround time at the moment so orders are being dispatched within 7 working days**- as soon as your order is ready to go we will send you over an email letting you know.
Once posted it should reach you within 1-3 days on 1st class orders to the UK and 3-10 Ireland. Some orders may be delayed slightly due to covid-19 as the royal mail have a high volume of parcels to deliver and less staff so please allow extra time over this period. International orders may take slightly longer.
We aim to get your items out to you as fast as possible but we put 100% into making each item to make sure it is perfect for you.
UK postage for 1st class is currently £2
Postage to ROI is £4.50.
In the run up to Christmas all orders will be sent recorded delivery from 1st September 2017.
*We hold proof of each item posted. The Bow Boutique cannot be held responsible for loss of any item once in the hands of the Royal Mail. We will do out best to help track down your package. **due to not being able to sign for packaged at the moment because of covid we will continue to send items 1st class for Christmas 2020 so your packages come straight through your post box.
What size should you order?
If you let us know your childs age in the notes at check out we can make sure you have the perfect size.
What fabrics do you have available?
We use 100% wool felt, glitter fabric, ribbon, faux leather,linen and cotton.
Can I make a custom order?
Yes of course. Just pop us an email and we will do our best to help
What clips/headbands do you use?
We use lined crocodile clips on most of our items. We also use gold snappy clips on selected items, these also come in two sizes depending on the thickness of hair. Our smaller flower clips are also available on small gold alligator clips which have a fantastic grip for fine hair.
For our headbands we use soft elastic which is very soft and stretchy on babies heads. We have this available in normal size and a skinny band. Nylon bands are also available which are soft and stretchy.
I have found a bow headband I like but I would like it as a clip, is this possible?
Yes of course, Any item on the website can be made as a clip or headband. If you can't find the item you like as a clip/headband you can order the one you like and leave us a note at check out that you would like it as a headband/clip instead and we will make that up for you :)
Do you sell newborn headbands?
Yes we do :) all our bows are handmade to order so they can be made for any age. Use pop your little ones age at check out and we will make sure you have right size.
SHIPPING & DELIVERY
Everything on our website is handmade to order.
Please allow up to 3-14business days until items are dispatched. If you need your order for a set date please contact us, we always do our best to help you have your items in time for a special occasion. Please allow a further 1-3 days for delivery in the UK. International orders may take up to 4 weeks. During our busy periods our turnaround time may take up to 14 days. All orders are beautiful packaged in boxes and sent first class with proof of postage obtained.
The Bow Boutique is not responsible for any lost mail or delays caused by the mail service. Once your item is posted it is with the Royal Mail and out of The Bow Boutique's control. All orders will be posted to the address given at time of payment. The Bow Boutique cannot be held responsible for sending to the wrong address given. Please be aware that you are responsible for any import fees, duties, declared value fees or taxes based on you individual countries specific import laws. If you wish to upgrade to priority shipping or insure your package please contact me before placing an order to arrange paying the extra cost. By purchasing you are agreeing to these terms.
Returns will only be accepted if the item is damaged and returned unused in original packaging within 14 days. All custom orders are non returnable unless an error has been made with your order. Return shipping is at the expense of the buyer for refunds and exchanges. Refunds will not be given if an order is not received in time for purpose if it has been posted within time frames stated above. Please Email firstname.lastname@example.org with any questions.
Please use all headbands and clips with adult supervision. DO NOT leave your child unattended while wearing any headband or clip as some may contain small parts which maybe pulled of and cause chocking. Do not let your child nap wearing hair accessories. You assume any and full responsibility for the safety of your child.